1. Introduction

At NEWWAVE STRATEGIX LTD, we strive to provide the highest level of service to our clients. We understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the conditions under which refunds will be considered and the process for requesting a refund. By engaging our services, you agree to adhere to the terms set forth in this policy.

2. General Refund Policy

2.1 Service Satisfaction Guarantee

We are committed to your satisfaction. If you are not satisfied with our services, we encourage you to contact us to discuss your concerns. We will work with you to address any issues and strive to reach a satisfactory resolution.

2.2 Refund Eligibility

Refund eligibility depends on the nature of the services provided, the terms of the service agreement, and the stage of the service delivery. Refunds will be considered under the following circumstances:

• If the services provided do not meet the agreed-upon scope of work outlined in the service agreement.
• If there are significant delays in service delivery not caused by the client or external factors beyond our control.
• If the client has communicated dissatisfaction within a reasonable timeframe and provided an opportunity for us to address the issues.

2.3 Non-Refundable Services

Certain services and fees are non-refundable, including but not limited to:

• Initial consultation fees
• Services that have been fully delivered and accepted by the client
• Third-party fees and expenses incurred on behalf of the client
• Custom and bespoke services specifically tailored to the client’s requirements

3. Refund Process

3.1 Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Submit a refund request by emailing support@newwavestrategix.com. Include your name, contact information, service details, and the reason for your refund request.
2. Provide Documentation: Attach any relevant documentation or evidence supporting your claim, such as service agreements, correspondence, or proof of payment.
3. Resolution Efforts: Allow us an opportunity to address and resolve your concerns. We may request additional information or clarification to fully understand the issue.

3.2 Review and Assessment

Upon receiving your refund request, we will:

1. Acknowledge Receipt: Send an acknowledgment email confirming receipt of your refund request.
2. Investigate the Claim: Conduct a thorough review and assessment of your claim, including the service agreement, delivery records, and any supporting documentation.
3. Communicate Outcome: Notify you of the outcome of our assessment within 10 business days. If additional time is required, we will inform you of the anticipated timeframe.

3.3 Refund Approval

If your refund request is approved, we will:

1. Refund Amount: Determine the refund amount based on the services rendered, any completed milestones, and non-refundable fees.
2. Refund Method: Process the refund using the original payment method unless otherwise agreed upon. Refunds may take 5-10 business days to appear in your account, depending on your financial institution.
3. Confirmation: Send a confirmation email with details of the refund, including the amount and date of processing.

4. Partial Refunds

4.1 Eligibility for Partial Refunds

In some cases, a partial refund may be appropriate, particularly if a portion of the services has been completed and delivered. Partial refunds will be calculated based on:

• The proportion of work completed relative to the total scope of work
• Any non-refundable costs or fees incurred by NEWWAVE STRATEGIX LTD
• The remaining value of undelivered services

4.2 Calculation and Communication

We will:

1. Calculate Partial Refund: Determine the amount of the partial refund based on the factors mentioned above.
2. Communicate Decision: Inform you of the decision and provide a detailed breakdown of the refund calculation.
3. Process Partial Refund: Process the partial refund in accordance with the method and timeline outlined in section 3.3.

5. Exclusions and Limitations

5.1 No Refunds for Change of Mind

Refunds will not be issued for changes of mind or circumstances where the client no longer requires the services after they have been delivered or significantly commenced.

5.2 Force Majeure

NEWWAVE STRATEGIX LTD will not be liable for delays or failure to deliver services due to circumstances beyond our control, including but not limited to natural disasters, acts of war, government actions, or other force majeure events.

5.3 Dispute Resolution

In the event of a dispute regarding a refund, we encourage you to contact us to seek a resolution. If the matter cannot be resolved through mutual agreement, it may be subject to mediation or arbitration as outlined in our service agreement.

6. Modifications to Refund Policy

NEWWAVE STRATEGIX LTD reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

7. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us:

• Email: support@newwavestrategix.com
• Address: 20-22 Wenlock Road, London, England, N1 7GU
• Website: NEWWAVE STRATEGIX LTD

Thank you for choosing NEWWAVE STRATEGIX LTD. We value your business and are committed to providing exceptional service and support. If you have any issues or require assistance, please do not hesitate to reach out to us.